Newark Student Mail Policy

Mail Services and use of the campus mail lockers is limited to current undergraduate, graduate and medical school students residing in on campus housing, as listed in the Rutgers Housing files, and integrated into and listed in the Rutgers Mail Services files.

Student Address Format

All items sent to students residing on the Newark campus must be completely and correctly addressed with:

• the recipient’s complete and correct name as listed in the Rutgers Mail Services files, and
• the recipient’s complete, correct, and current address as listed in the Rutgers Mail Services files.
   

  If you reside in	Your address will be
  RuthBader                                                                         Ginsburg Hall (RBG)	First Name Last Name 15 Washington St, Apt. XXX Newark, NJ 07102
  Honors Living Learning Community (HLLC)	First Name Last Name      48 New St, Apt. XXX Newark, NJ 07102
  University Square	First Name Last Name 155 University Ave, Apt. XXX Newark, NJ 07102
  Talbot Hall	First Name Last Name 101 Bleeker St, Apt XXX Newark, NJ 07102
  Woodward Hall	First Name Last Name 91 Bleeker St Newark, NJ 07102
  180 W. Market St	First Name Last Name 180 W. Market St, Apt. XXX Newark, NJ 07103

Misaddressed Items

Incoming items with errant addressing such as incorrect/unlisted recipient name, incomplete recipient name (missing first or last name), missing recipient name, incorrect campus address, incomplete campus address or dorm information, and/or incorrect municipality or zip code will result in the item being subject to investigation and/or correction by supervisory personnel and subsequent delay in delivery or return to sender.

Expired Items

Items delivered to the locker banks are eligible for and subject to expiration and removal from the locker banks after 72 hours.

Expired items removed from the locker banks are held for pick up from the campus service window during service window hours.  A photo ID is required for the recipient to pick their item up from the service window.

When an expired item is held for pickup from the service window at Bradley Hall or the ADMC, the recipient will have 30 days to pick it up before it is subject to return to sender.

Return to Sender 

Items to be returned to sender include:

• Items arriving by private carrier (UPS, FEDEX, DHL, Amazon, etc) addressed to recipient names not listed in the Housing file. 
• Expired items not collected within the 30 day holding time that are private carrier items or are for a recipient with no forwarding address on file.
• Errantly addressed items whose intended recipient is not determined within the 30 day holding time. 

Mail Forwarding

Items to be forwarded include:

• Items arriving by USPS (United States Postal Service) addressed to recipient names not listed in the Housing file but have a home/forwarding address on file. 
• Expired items not collected within the 30 day holding time that are USPS items addressed to recipient names not listed in the Housing file but have a home/forwarding address on file.

Oversized Items

Items that cannot fit into a locker are held for pick up at the service window. Items or shipments with a weight total over 70 lbs. and/or a girth over 108” will be held at the receiving facility for pickup. Students will receive an email notifying them of the pickup location and other information necessary to obtain their item.

Open/Damaged Packages

Items arriving with packaging in open or damaged/compromised condition cannot be delivered to the locker banks and are placed in a clear plastic bag and labeled as open/damaged packages with a sticker advising of the item’s condition and relinquishing Rutgers Mail Services of any liability.

Items with any substance leaking from the package cannot leave the receiving facility.

Perishables

Rutgers has no means to preserve perishable items. These items will be processed and delivered in accordance with departmental mailing procedures.

IMPORTANT: Items delivered by a direct food delivery service (such as Whole Foods, Walmart, Door Dash, Grub Hub, etc) will not be accepted, received, or delivered at our receiving facilities. Rutgers Mail Services is neither responsible nor equipped to handle food deliveries from any couriers.

Campus Mail Locker and Mail Processing Locations

Newark: Automated lockers are located in the lobby of Honors College, Woodward, Talbot, University Square and 180 West Market. Automated lockers are located by the gym on the lower level of Ginsburg. Automated Lockers are accessible 24/7.

Receiving facilities are located at ADMC, 30 Bergen St Room 212, Newark and Bradley Hall, 110 Warren St, Newark.

Contact mailquestionsnewark@ipo.rutgers.edu for more information.

Miscellaneous Information

Mail Services is the mail distribution hub for all department and student mail.

Outgoing Mail

Outgoing mail can dropped off at any USPS location.

Returns / Unclaimed Packages

If a student fails to retrieve their item(s) during the semester it will become eligible for return/forwarding at the end of the semester. During the summer months, packages more than 30 days old will be returned/forwarded. If your package is less than 30 days old at the end of the semester it will be held until it reaches 30 days and then it will be returned/forwarded.

Missorted Mail

Please bring any missorted mail to the service window.

Food Delivery

Rutgers Mail Services is neither responsible nor equipped to handle food deliveries from any couriers. Mail Services will try to expedite food deliveries as soon as possible.

Emailing Mail Services

When sending emails to mailquestionsnewark@ipo.rutgers.edu, please include the following information:

• Name that is registered with Rutgers University
• ID Number
• Tracking number for a package
• Any other information related to your inquiry

This information is needed to ensure quicker resolution of your inquiry.

Passport Information

Passport services are not available at the campus post offices; please visit the USPS at Newark Post Office, 2 Federal Square, Newark for additional information.