New Brunswick Student Mail Policy

Mail Services and use of the campus mail lockers is limited to current undergraduate and graduate students residing in on campus housing, as listed in the Rutgers Housing files, and integrated into and listed in the Rutgers Mail Services files.

Student Address Format

All items sent to students residing on the New Brunswick campus must be completely and correctly addressed with:

the recipient’s complete name as listed in the Rutgers Mail Services files, and the recipient’s complete, and correct 4 digit campus Post Office address as listed in the Rutgers Mail Services files.

Here are examples of what your address should look like:

Student’s Full Name	Student’s Full Name	Student’s Full Name	Student’s Full Name	Student’s Full Name
#### BPO Way	#### LPO Way	#### RPO Way	#### CPO Way	#### DPO Way
Piscataway, NJ 08854	Piscataway, NJ 08854	New Brunswick, NJ 08901	New Brunswick, NJ 08901	New Brunswick, NJ 08901

Your address is a combination of part of your RU ID number and the name of the campus where you reside. In the example above, the #### would be the last 4 digits of your RU ID number along with the campus designator where you reside.

• Busch Campus: BPO Way
• College Ave Campus: RPO Way
• Cook Campus: CPO Way
• Douglass Campus: DPO Way
• Livingston Campus: LPO Way

Along with the correct last for RU ID digits and campus designator, the proper city, state and zip code must always be also be included on all incoming mail/ packages.

Important: Students should not use their dorm name, room number or dorm location when addressing letters or packages. This could result in processing and delivery delays or items returned to the sender.

Misaddressed Items

Incoming items with errant addressing such as incorrect/unlisted recipient name, incomplete recipient name (missing first or last name), missing recipient name, incorrect campus address, incomplete campus address, physical dorm information, and/or incorrect municipality or zip code will result in the item being subject to investigation and/or correction by supervisory personnel and subsequent delay in delivery or return to sender.

Expired Items

Items delivered to the locker banks are eligible for and subject to expiration and removal from the locker banks after 72 hours.

Expired items removed from the locker banks are held for pick up from the campus service window during service window hours. A photo ID is required for the recipient to pick their item up from the service window.

When an expired item is held for pickup from the service window, the recipient will have 30 days to pick it up before it is subject to return to sender.

Return to Sender 

Items to be returned to sender include:

• Items arriving by private carrier (UPS, FEDEX, DHL, Amazon, etc) addressed to recipient names not listed in the Housing file. 
• Expired items not collected within the 30 day holding time that are private carrier items or are for a recipient with no forwarding address on file.
• Errantly addressed items whose intended recipient is not determined within the 30 day holding time. 

Mail Forwarding

Items to be forwarded include:

• Items arriving by USPS (United States Postal Service) addressed to recipient names not listed in the Housing file but have a home/forwarding address on file. 
   
• Expired items not collected within the 30 day holding time that are USPS items addressed to recipient names not listed in the Housing file but have a home/forwarding address on file.

Oversized Items

Items that cannot fit into a locker are held for pick up at the service window.

Items or shipments with a weight total over 70 lbs. and/or a girth over 108” will be held at the receiving facilities for pickup.

Students will receive an email notifying them of the pickup location and other information necessary to obtain their item.

Open/Damaged Packages

Items arriving with packaging in open or damaged/compromised condition cannot be delivered to the locker banks and are placed in a clear plastic bag and labeled as open/damaged packages with a sticker advising of the item’s condition and relinquishing Rutgers Mail Services of any liability.

Items with any substance leaking from the package cannot leave the receiving facility.

Perishables

Rutgers has no means to preserve perishable items. These items will be processed and delivered in accordance with departmental mailing procedures.

IMPORTANT: Items delivered by a direct food delivery service (such as Whole Foods, Walmart, Door Dash, Grub Hub, etc) will not be accepted, received, or delivered at our receiving facilities. Rutgers Mail Services is neither responsible nor equipped to handle food deliveries from any couriers.

Campus Post Office Location

Busch Post Office (BPO)
Housed in the Busch Campus Center, Busch Campus
Customer Service office hours:
9:00 am - 4:30 pm, Monday - Friday

Cook Post Office (CPO)
Housed in the PAL Building, Cook Campus
Customer Service office hours:
9:00 am - 4:30 pm, Monday - Friday

Douglass Post Office (DPO)
Housed in 57 Lipman Drive, Douglass Campus
Customer Service office hours:
9:00 am - 4:30 pm, Monday - Friday

Livingston Post Office (LPO)
Housed in Tillett Hall, Livingston Campus
Customer Service office hours:
9:00 am - 4:30 pm, Monday - Friday

Rutgers Post Office (RPO)
Housed in The Yard, College Avenue Campus
Customer Service office hours:
9:00 am - 4:30 pm, Monday - Friday

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*All Locker banks are available 24 hours a day 7 days a week.
Contact: mailquestions@ipo.rutgers.edu

Miscellaneous Information

Mail Services is the mail distribution hub for all department and student mail.

Outgoing Mail

Both campus and USPS mail-boxes and/or mail-slots are located at each Campus Post Office. This mail is collected at 3:00PM each workday.
Remember — all off-campus mail requires the correct postage.

Returns / Unclaimed Packages

If a student fails to retrieve their item(s) during the semester it will become eligible for return/forwarding at the end of the semester. During the summer months, packages more than 30 days old will be returned/forwarded. If your package is less than 30 days old at the end of the semester it will be held until it reaches 30 days and then it will be returned/forwarded.

Missorted Mail

Please bring any missorted mail to the service window, or place it in the appropriate slot at the Campus Post Office.

Food Delivery

Rutgers Mail Services is neither responsible nor equipped to handle food deliveries from any couriers. Mail Services will try to expedite food deliveries as soon as possible.

 Emailing Mail Services

When sending inquires to mailquestions@ipo.rutgers.edu, please include the following information:

• Name that is registered with Rutgers University (no nicknames)
• ID Number
• Tracking number for a package
•  Any other information related to your inquiry

This information is needed to ensure quicker resolution of your inquiry.

Passport Information

Passport services are not available at the campus post offices; please visit the USPS at Kilmer Post Office, 21 Kilmer Rd, Edison for additional information.