The new IP&O Service Center is responsible for the intake of requests through the ServiceNow portal for the following groups:
- Phase I Participants
- Employee Services
- myPath Training and Employee Development
- Communications and Marketing
- Systems Control and Support – A new department to support ServiceNow
- Phase II Participants
- Emergency Services Training
- Sign Shop Graphics and Design
- Creation, installation, and maintenance of all interior common areas and exterior signage on university property
- Vehicle graphic solutions
- Identity and Access Management
- Planning, Development, and Design
- Architecture and Design
- Planning and Development
- Space Management
- Records Management
- Rutgers Environmental Health and Safety
- Surplus Material Services
- Uniform Operations
- Warehouse Operations
Visit ServiceNow to request services, report issues, submit questions, and browse our knowledge base for the aforementioned departments.
Bookmark the ServiceNow portal today!
An Overview of How to Use the ServiceNow Platform
The IP&O ServiceNow Implementation Process
- Requirements Workshop
The Requirements Workshop is the first opportunity for the ServiceNow Pro Services Team to learn about departmental workflows, processes, and procedures of Records Management, and how employees perform their jobs daily.
As part of the ServiceNow Implementation Core Team, you and your team are subject matter experts and understand the culture and processes of your unit at Rutgers. Open dialogue during collaborative workshops is vital for success.
These workshops have two primary objectives:
Detail the workflows, processes, and procedures your department performs daily. This is described from the end-user perspective in a ServiceNow feature called a Story. To learn more about Stories, click here.
We look forward to seeing you at the workshop!
- Daily Standups
As your team progresses through 30-minute Daily Stand-ups, members may be assigned new Stories detailing instructions to be performed within the ServiceNow portal.
To help prepare, we have produced a short video demonstrating the basic layout of the Story Form and highlighting common actions and relevant fields.
