Announcement from ES

Employee Services (ES) has recently noticed an increase in verbal employment offers being extended to finalists without prior review or consultation with our team. This practice has led to inconsistencies in internal equity and compensation alignment.

Welcome New Employees

Good morning Strategic Services Staff:

Please join me in welcoming our newest employees.

A message from Ghislaine Darden, Associate Vice President

Dear Colleagues:
As you know, I have been working with our Employee Services group to improve processes and procedures, and make sure that each Employee Services staff member is focused on becoming proficient in executing each of the 19 transactions to better serve our employees. 

Now Live: Strategic Organizational Support SOPs Section 2

IP&O’s Employee Services group has developed Strategic Organizational Support Standard Operating Procedures (SOPs). Section 1 went live on our intranet November 6, 2024. Section 2 is now complete and posted. Section 2 provides procedures for IP&O Recruitment Support. It assists IP&O hiring managers when sourcing potential IP&O staff…

Assistant Manager for the Transactional Employment Lifecycle unit within Employee Services

We are delighted to announce that Maria Betancourt has joined us as an Assistant Manager in the Transactional Employment Lifecycle group within Employee Services, a unit of Strategic Services. Maria brings a wealth of experience-- over 15 years-- in operations and supervision. She most recently served as an Operations Manager at Newark Airport. In this role, she was responsible for all components…

Employees Services Highlights 2024 Improvements

“We’ve had a busy but productive year,” said Sarah DiFrancesco, Assistant Director of IP&O’s Employee Services group. “In 2024 we focused on creating as much transparency as possible, and making our services as comprehensive as possible.”

Launch of SOPs for Strategic Organizational Support: Section 1 Now Live

Employee Services has begun developing the Strategic Organizational Support Standard Operating Procedures (SOPs). Section 1, Pre-Transactional Departmental Strategic Planning, is now complete and available on the IP&O Intranet site. One of the goals of the Employee Services Strategic Organizational Support (SOS) unit is to review all complex requests and to secure approvals from all…

Navigating SOPs and DocuSign

To help you navigate our processes, we have created a comprehensive tutorial video covering these topics...

Employee Services Posts Standard Operating Procedures

“We are here for our employees and we want to make sure they have the information they need to make their jobs easier,” said  Sarah DiFrancesco, Assistant Director of IP&O’s Employee Services group.

Transactional Employee Lifecycle Standard Operating Procedures (SOP)

Employee Services is pleased to announce that the Transactional Employee Lifecycle Standard Operating Procedures (SOP) are now posted to our intranet. The document is available for download or you can peruse its neatly categorized sections on the site. We hope that the SOP brings transparency to our many transactional items and helps to clarify these processes. The…

ServiceNow and Standard Operating Procedures for Employee Services

As we approach our fifth month of using ServiceNow to process all 17 employee transaction-types, it has not come without its challenges. As mentioned in the last newsletter, we recognized areas of improvement and four of our 20 plus requested improvements have been implemented:

Performance Evaluations for URA-AFT Employees

Dear ELT & Hiring Managers: As you know, performance evaluations for URA-AFT employees who are eligible for the Staff Compensation Program (SCP) must be completed by April 30 of each fiscal year. Effective immediately, when submitting your employee's performance evaluation in ServiceNow, in the Short Description field, please enter the information as follows: 2024…