Employee Services is pleased to announce these recently implemented improvements to the IP&O ServiceNow platform:
- We have removed all check-list notifications that have been sent to internal users and watchlist monitors.
- We have incorporated standardized messaging in the form of “Response Templates”. The “Response Templates” will be used when providing information to our internal users and watchlist monitors via the “Comments” section of ServiceNow.
- We have incorporated standardized messaging in the form of “Quick Messages”. The “Quick Message” templates will be used when sending responses via the ServiceNow email portal.
- We have activated the ServiceNow “Bell” notification system. This will notify Employee Services agents that an internal user has left a comment pertaining to their case. Until now, we were not notified that a comment had been left for the Employee Services agent, unless the agent opened the ServiceNow case.
Additionally, enhancements were also developed that are internal to Employee Services and will aid our efforts to support the IP&O Hiring Managers and Supervisors. Each of our improvements went through a rigorous process that included development and testing before moving to production. We have requested additional changes and will announce those changes once they have completed the development and testing phase.
Should you have any questions, please do not hesitate to contact Employee Services using the ServiceNow portal.
