Where is the Online Photo Submission?

The link to the online photo submission is located at:http://iam-ipo.rutgers.edu/photosub.php

Who is eligible to use the online photo submission application?

All new students, employees, and guests are eligible to submit a photo. Remember to wait to receive a confirmation email before coming to pick up your RU ID Card.

  • All new students: must be registered for classes to be eligible for an ID Card. Newly admitted students may submit their photo after they have activated their NetID and Rutgers email account. All new Undergraduates and Transfers, (with the exception of some RBHS programs) will submit their photo in the Enrollment Pathway.  
  • For new employeesdepartments can complete a new employee's record prior to the employee's first day of work.  New employees can submit their photo after they have activated their NetID. 
  • For Guests: to become a Guest in the University's Registry, your sponsoring department must submit a Guest Role/NetID request form. All sponsoring departments should visit:https://requests.rutgers.edu/guest/guest.htm Once the Guest Role/NetID is established, you may upload a photo online and then visit a Card Service Center.

Do I need to notify Identity & Access Management after I upload my photo?

The application will automatically notify the ID Card office that a photo has been received, youdo not need to take any additional action. All communications regarding the status of your RU ID Card will be sent to your email account to verify the status of your photo.

How will I know if my photo was accepted?

All communications regarding the status of your photo will be sent to your email account. If your photo is accepted, you will receive a verification email. If your photo is not accepted, you will receive an email that includes the reason the photo could not be accepted. You may submit a new photo, which meets all requirements, at the same link. The new photo will upload over the current photo and our office will receive automatic notification that a new photo has been submitted. Once the new photo is reviewed, you will receive email communications verifying the status for that photo.

I just submitted my photo online. How long does it take for it to be approved?

Your photo will be approved at the earliest convenience of the Identity & Access Management Office. Please note that the office will be in peak operation during preparation for the academic year (May-August) and at the start of the academic year (August-September).

I’m a new student, when/where will I pick up my ID Card?

Once you have registered for your campus-specific New Student Orientation, and submitted your photo electronically, your ID Card will be printed and ready for pickup if you have submitted an approved photo. 

I’m attending New Student Orientation, what’s the deadline to upload my photo?

Please upload your photo at least 2 weeks prior to your scheduled Orientation date.

How do I pick up my ID Card if I cannot attend Orientation?

If you have submitted an approved photo, please pick up your ID Card at one of the Card Office locations listed: http://iam-ipo.rutgers.edu/locations.php during normal business hours.

I’m an employee; when/where will I receive my RU ID Card?

New employees will receive their ID Card at University Human Resources during their New Employee Orientation. Employees must be entered in the payroll system at least 3 business days prior to getting a card. It is required that you submit a photo electronically beforehand to save time when picking up your ID. You must have your NetID activated to submit a photo.

I’m a guest and need an ID Card, what is the process?

Please view the Obtaining a Rutgers Guest ID Card page and follow the instructions.

I’m standing at an ID Card Office to get my ID and I haven’t submitted my photo yet, what do I do?

The Service Center staff will instruct you on how to upload a photo. Since you did not upload your photo ahead of time, you have to allow the IAM Office time to approve your submitted photo.  

Can anyone pick up my ID for me?

Only the cardholder may pick up their ID Card. You are required to pick up your own ID Card in person.

Can I have my ID Card mailed to me?

No, ID Cards cannot be mailed. You are required to pick up your own ID Card in person.

Where is it safe to punch a hole in the card so that I may attach it to a lanyard?

Do not punch holes in your card. The ID Card is embedded with chip technology, which will be damaged by a hole punch. You should consider friction grip lanyards, a card wallet, or plastic ID holder.